Refund policy

RETURN & REFUND POLICY

At OG Trends, we are committed to bringing you the newest, rarest, and most sustainable products for you and your pets. If you are not completely satisfied with your purchase, we are here to help with our return and refund process.

1. Return Period

You have 30 days from the date of receiving your item to request a return.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

The product must be in the same condition that you received it, unworn or unused, and without any signs of washing or damage.
It must be in the original packaging with all tags, labels, and accessories included.
You must provide a receipt or proof of purchase from the OG Trends website.

3. Eligible Cases for Return/Exchange

Manufacturer Defects: The product is broken, has technical flaws, or does not match the description on our website.
Wrong Item Received: The product received is not the correct model, size, or color that you ordered.
Shipping Damage: The product is cracked, dented, or severely damaged during transit.

4. Non-Returnable Items

Items marked as "Final Sale" or part of a deep clearance promotion.
Products that have been used, soiled, or damaged due to customer misuse.
Personal hygiene products or pet care items that have been unsealed/used for safety and hygiene reasons.

5. Refund Process

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 - 10 business days.

6. Shipping Costs

Errors by OG Trends: We will cover 100% of the return shipping costs if the error is due to a manufacturer defect or incorrect item shipment.
Personal Reasons: For returns due to a change of mind or no longer needing the item, the customer is responsible for paying the two-way shipping fees.