Payment policy

Store Name: Orient Gems

At Orient Gems, we aim to provide a safe, secure, and convenient shopping experience for our customers across Australia. This Payment Policy outlines the accepted payment methods, security measures, and important payment-related information.

Accepted Payment Methods

We accept the following payment options:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Other secure payment methods displayed at checkout

All payments are processed in Australian Dollars (AUD).

Payment Security

Orient Gems uses SSL (Secure Socket Layer) encryption to protect all transactions. We do not store or have access to your credit or debit card details. All payments are handled through PCI-DSS compliant third-party payment gateways.

Order Confirmation

Once payment is successfully completed:

  • You will receive an order confirmation email
  • Orders will only be processed and dispatched after payment authorization is confirmed

If payment fails or is declined, the order will not be completed.

Pricing & Taxes

  • All prices on our website are displayed in AUD
  • Prices include GST where applicable, in accordance with Australian tax laws
  • Any discounts or promotional offers are applied at checkout

Failed or Declined Payments

If your payment is declined, please:

  • Ensure your payment details are correct
  • Check with your bank or payment provider
  • Try an alternative payment method

Orient Gems is not responsible for any fees or charges applied by your bank or payment provider.

Fraud Prevention

For security purposes, Orient Gems reserves the right to:

  • Verify payment information before processing orders
  • Cancel or refuse orders suspected of fraudulent activity
  • Request additional verification if required

Payment Disputes & Chargebacks

If you have any concerns regarding a payment, please contact us before initiating a chargeback:

Email: support@orientgemstore.com

We are committed to resolving payment issues promptly and fairly.

Policy Updates

Orient Gems reserves the right to update this Payment Policy at any time. Any changes will take effect immediately upon being published on our website.

Company Address: 51 Portland Street, Enfield New South Wales 2136, Australia
Commercial Register number: 44596383243
Email: support@orientgemstore.com
Contact number: +61 488-185-071