Privacy Policy

1. Introduction

This Privacy Policy explains how Orient Gems collects, uses, stores, and protects your personal data when you use our website or purchase products from our store. By using our website or placing an order, you agree to this policy.

2. Who This Applies To

This policy applies to:

  • Visitors: anyone who browses our website;
  • Customers: anyone who purchases or requests products;
  • Contacts: anyone who contacts us via website, email, or other channels.

3. Personal Data We Collect

We may collect, store, and use the following information:

From visitors:

  • IP address or device identifiers

From customers:

  • Full name*
  • Email address*
  • Billing and delivery addresses*
  • Account login and password (if you create an account)
  • Payment information*
  • Phone number

From contacts:

  • Full name*
  • Email address*
  • Any other information you provide (*Required for processing orders or providing services.)
  • If you do not provide necessary data, we may not be able to process your order or respond to inquiries.

4. How We Use Your Data

We use your personal data for:

  • Processing and managing orders, payments, and deliveries
  • Creating or updating your account (if applicable)
  • Monitoring and analyzing website usage to improve services
  • Personalizing your experience on our website
  • Customer support and responding to service requests
  • Sending non-marketing communications (e.g., order confirmations, delivery notifications)
  • Technical, security, and fraud prevention purposes
  • Compliance with legal or regulatory obligations
  • Direct marketing, only with your consent
  • Other purposes directly related to the above

5. Sharing Your Data

We may share your data with:

  • Our employees and authorised agents
  • Affiliates and associated companies
  • IT and website service providers
  • Payment processors (e.g., PayPal)
  • Product suppliers for delivery
  • Cloud service providers and data processors
  • Banks and insurance companies
  • Legal, accounting, and financial advisors
  • Government authorities if required by law

6. Cookies

  • Our website uses cookies to improve functionality, recognise users, and store important information.
  • By using the website, you consent to cookies.
  • For more information, see our Cookie Policy.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes it was collected for, including legal or tax obligations.

8. Access and Correction

You can request a copy of your personal data or correct inaccuracies by contacting us at support@orientgemstore.com.

9. Direct Marketing

  • We may contact you with promotions or updates only if you consent.
  • You can opt out at any time by emailing us with the subject line “Unsubscribe”.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Please check this page regularly to stay informed about any changes.

11. Contact

For questions about your personal data or this Privacy Policy, contact:
Email: support@orientgemstore.com